Quest Diagnostics 1139 E Sonterra Blvd, Suite 525 San Antonio TX 78258
Routine Lab Test, Pediatric testing, Glucose Tolerance, Blueprint For Wellness, Biometric, QuantiFeron-TB Gold
Very satisfied with service
Went early for labwork. Seen immediately. Very kind and courteous lab techs. I was out in 10 minutes.
Poor customer service. 2 events.
1. Went there are 3:50 and sign in door said closes at 4 p.m., but door was closed and locked and appeared nobody was there.
2. Went there at 11:40 and registered in and sat, but at 12:00 they siaid I would have to come back, as they are closed from noon to 1 for lunch.
3. Poor choices and a lot of wasted time when trying to schedule an appt. so won't have to wait long as a walk in. Poor flexibility and not customer oriented.
Heard their accuracy esp. with thyroid tests is lacking, so had to do that again with another lab.
These folks should be replaced by a co. with customer service in mind, not their workers as no. 1.